Privacy Policy

Thank you for choosing Lucky Domains (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website https://www.luckydomains.io (the “Site”) and when you use our services, including SEO consulting and domain-related services (the “Services”).

By accessing our Site or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access our Site or use our Services.

1. Information We Collect

We collect information that you voluntarily provide to us and information automatically collected through your use of the Site.

1.1 Personal Information

Contact Information: Name, email address, phone number, and mailing address.
Payment Information: We work with third-party payment processors (e.g., Stripe) to process ACH payments. We do not store your bank account number or ACH payment details on our servers; however, we may receive limited information (such as the last four digits of your bank account number, transaction ID, and transaction date) to verify and confirm payment.
Account Credentials: When you create an account with us, we may collect a username, password, or other security details used for authentication.

1.2 Usage Data

Log Data: Internet Protocol (IP) address, browser type and version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies and similar technologies to track user activity on our Site and hold certain information. This helps us provide a better user experience and analyze our website performance.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services: Process payments, manage your account, and provide customer support.
To Improve Our Site and Services: Analyze how our Services are accessed and used, so we can improve and customize them.
To Communicate with You: Respond to your requests and inquiries, send you administrative information, updates, or marketing communications if you have opted in.
To Comply with Legal Requirements: Fulfill our legal obligations, respond to lawful requests, and prevent fraud or misuse of our Site or Services.

3. Legal Basis for Processing (GDPR Visitors)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your personal information depends on the personal data concerned and the context in which we collect it:

Contract: We need your personal information to perform a contract with you, such as providing the Services you requested.
Consent: You have given us permission to process your personal data for specific purposes.
Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your rights.
Legal Obligations: We may process your personal data to comply with legal obligations, including tax and accounting requirements.

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We only share your personal information in the following circumstances:

Service Providers: We employ third-party companies and individuals to facilitate our Services (e.g., payment processing, analytics, website hosting). These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Obligations: If required by law or in response to valid requests by public authorities (e.g., a court or government agency), we may disclose your personal information.
Business Transactions: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, prevent fraud or abuse, or ensure the safety of our customers.

5. Payment Processing via Stripe (ACH Payments)

We use Stripe to process ACH payments. Stripe may collect and store your financial information (such as bank account details) to process these transactions. Lucky Domains does not have access to or store your full bank account details. Stripe’s use of your personal information is governed by Stripe’s Privacy Policy. By choosing to pay via ACH through Stripe, you acknowledge and agree to Stripe’s Privacy Policy and practices.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete, destroy, or anonymize it.

7. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to track user activity on our Site and gather demographic information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Site may not function properly.

Types of Cookies we use:

Essential Cookies: Required for the operation of our Site.
Analytics Cookies: Help us understand how users interact with our Site, so we can improve our Services.
Advertising and Targeting Cookies (if applicable): Used to deliver relevant advertisements based on your interests.

8. Security Measures

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

9. International Data Transfers

Your information, including personal information, may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Rectification: Request correction of any incomplete or inaccurate data we hold about you.
Deletion: Ask us to delete or remove personal information in certain circumstances.
Objection: Object to processing of your personal information for direct marketing or where we rely on legitimate interests.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may withdraw your consent at any time.

To exercise these rights, please contact us using the contact information below. We will respond to your request in accordance with applicable data protection laws.

11. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe your child has provided us with personal information, please contact us, and we will delete such information as soon as possible.

12. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site or Services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the revised terms.